【英文标准名称】:Postalservice-Qualityofservice-Measurementofthetransittimeofend-to-endservicesforsinglepieceprioritymailandfirstclassmail(includesAmendmentA1:2007);EnglishversionofDINEN13850:2007-06
【原文标准名称】:邮政服务.服务质量.单件有优先权邮件和一级邮件点到点服务运送时间的测量(包括修改件A1:2007)
【标准号】:DINEN13850-2007
【标准状态】:现行
【国别】:德国
【发布日期】:2007-06
【实施或试行日期】:
【发布单位】:德国标准化学会(DIN)
【起草单位】:
【标准类型】:()
【标准水平】:()
【中文主题词】:定义;边境跨越;信函;邮政;方法学;方法;邮寄;优先顺序;质量保证;质量检查;质量控制;质量要求;随机试样;表示法;运转时间;服务;时间测量
【英文主题词】:
【摘要】:ThisEuropeanStandardspecifiesmethodsformeasuringtheend-to-endtransittimeofthedomesticandcross-borderprioritysinglepiecelettermail,collected,processedanddistributedbypostalserviceoperators.Itconsidersmethodsusingarepresentativeend-to-endsampleofalltypesofsinglepieceaddressedlettermail.End-to-endisdefinedasfromthepointmailisplacedintothecollection/acceptancesystemundertheresponsibilityofthepostaloperators,tothefinaldeliverypointundertheresponsibilityofthepostaloperators.Theoveralltransittimequality-of-serviceresultistobeexpressedaspercentageofmaildeliveredwithinJ+ndaysend-to-endaccordingtotheECpostaldirective.Thisqualityofserviceindicatordoesnotmeasurethepostaloperator'soverallperformanceinawaythatprovidesdirectcomparisonofpostalserviceoperators,anddoesnotincludeotherserviceperformanceindicatorsthanthoserelatedtotransittime.InparticularthisEuropeanStandarddoesnotmeasurewhetherthetimingofthelastcollectionofthedaymeetscustomer'srequirements.Itspecifiesasetofrequirementsforthedesignofaqualityofservicemeasuringsystemforsinglepieceprioritymail,involvingtheselectionanddistributionoftestitemsentandreceivedbyselectedpanellists.Thesampledesigngivesthespecificationsfortheitemtoberepresentativeoftherealmailflows.ThisEuropeanStandardrelatestothemeasurementoftheso-called"normal"servicesgiventoprivatepersons/householdsandbusinessesthatpostmailatstreetletterboxes,overthecounteratpostoffices,havepickupsattheirofficesorgivetheirmaildirectlyatpostalserviceoperatorssortingcentres.FortechnicalreasonsthisEuropeanStandardmaynotinallpartsbesuitableforthemeasuringofverysmallvolumesofmailandforoperatorswithlimitedcoverage.ThisEuropeanStandardisnotapplicableformeasuringtheend-to-endtransittimedistributionoflargebulkmailers'servicesandhybridmail,whichrequiredifferentmeasurementsystemsandmethodologies,iThisEuropeanStandardincludesspecificationsforthequalitycontrolandauditingofthemeasurementsystem.
【中国标准分类号】:M80
【国际标准分类号】:03_240
【页数】:62P;A4
【正文语种】:英语